Troubleshooting Access

​A guide to troubleshoot access to your BCE Connect and Parent Portal account.

BCE Connect Tips

Parent/Legal Guardian - BCE Connect Checks    

To ensure you are using the most up to date version of the app, please complete the steps below.  Please note, you may be able to log in after any of these steps, so it may not be necessary to complete all of them.    

Please be advised for optimal performance, Google Chrome must be installed on Android devices, and Safari must be installed for iOS devices.
  

  • Go to your app store - open your device's app store and search for BCE Connect. If an update is available, please update the app to get the latest changes. 
  • Mobile data - ensure Mobile data is switched on your device.

Please note: if you choose to turn off your mobile data your device will no longer be able to access the internet, receive notifications, perform app updates or download media.    

  • Autofill - your device can offer to save passwords for websites and apps, and these may be incorrect, particularly if you have updated passwords. Check your device's saved passwords to confirm they are correct or turn off this feature using the steps below. 

iOS – open the Settings app and scroll down to Passwords. Select AutoFill Passwords and turn off the AutoFill Passwords slider.     

Android - open the Settings app and scroll down to General management. Open Autofill service and change the setting to None.     

  • Clearing Cache - deleting cache removes the website data your phone has stored.  This builds up over time and can slow things down if it becomes bulky or out of date.  Clearing the data also gives websites a 'fresh start' which may fix loading errors and speeds up your browser. 
    • iOS users – Safari Browser
      • Open the Settings app on your iPhone.
      • Select Safari from the list of apps.
      • Go to Clear History and Website Data.
      • Choose Clear History and Data in the pop-up box.

    • Android users - Google Chrome Browser
      • Open the Settings app on your Android device.
      • Scroll to find Apps and select it.
      • Find and select BCE Connect, tap Storage.
      • Click Clear Cache.
  • Log Out and Login - from the app's 'Me' screen, scroll to the bottom and select Log out. Open the app again, and log in. Ensure there are no spaces at the end of the username or password. 
  • Uninstall and reinstall BCE Connect - open your device's app store and search BCE Connect. Install and open the BCE Connect mobile application.

Should you still be experiencing issues after completing the steps above, please contact your child's school for assistance.   


Parent Portal Tips​

  1. Confirm the web address you have been given by the school, is correct. 
  2. Contact the school to confirm that the email address you are using matches what your school has listed.  
  3. Please use the following Sign Out link to sign out of the system. Please use the following link to find your school and sign into the Parent Portal using your login details.  
  4. Clear browser cache and close browser.  
  5. Reset your password. 
  6. Navigate to the Password Reset tool to step through resetting your password. Once you have reset your password click on this link and try your new password. 
Should you still be experiencing issues after completing the steps above, please contact your child's school for assistance.