When I login it says I have the wrong username and password.                            

There could be serval factors causing this message, we suggest stepping through our BCE Connect - Quick Fixes Checklist​ and then trying the following these steps.                            

1. Ensure the email address you're using is the one you provided your school at enrolment. If you are unsure, please contact your school.
   
2. You selected 'Brisbane Catholic Education' on the login page. If they are both grey, hard close the app and open it again. This will automatically select the correct option.
3. Reset your password for your account.  Please note. it can take up to 10 minutes for your new password to be updated.
4. Try manually typing your email and password into the log in page, rather than using password auto-fill. If you can log in, update your email and/or password in your auto-filled passwords settings on your device. 
   

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I have reset my password, but I still can't log in.                            

If you still can't log in and you have waited 10 minutes, please ensure that your device isn't auto filling your log in details and you have hard closed the BCE Connect App. If you are still experiencing difficulties, please ask your school to reset your password for you.                            

I have updated my details, including changing my email address. When can I log in with my new email address?                            

Please note, once your school has updated your email address in their system, it can take up to 24 hours for the change to be reflected in ours. If you're having trouble logging in with your new email, please contact your school directly​.                          

I tried to log in, but it sends me back to the log in page                            

This can happen occasionally or when you don't have a stable internet connection. Please hard close the app and try again.                            

Every time I use the app it asks me to log in.                            

Your personal information and your child's information is important to us, and we want to ensure it is safe and secure. As an additional security measure you are required to enter your credentials every 12 hours.                            

​We recommend enabling biometrics in BCE Connect, so you can simply sign in using your face id/thumb print when you open the app, rather than typing in your credentials.
                            

If you want to set up biometrics on your phone, you can do using your device settings.                            

I am not sure what email address I use to log in. How can I check?                            

You can check with your school and confirm your email address or you can try resetting your password using the forgot password form.                            

When I open the app, it doesn't show all my children, how can I fix this?                            

It sounds like you need to get the most updated information from your school, please try hard closing your device.                            

If they are still not displaying, it could be that your child has just started at a BCE school, parents are generally granted access 30 days prior to the student's enrolment start date. Please contact your school for further assistance.                          

Is BCE Connect a third-party app?                            

No, BCE Connect is owned and developed by Brisbane Catholic Education. All your data is protected under the highest industry security standards.                            

Should I change my email address if I still have trouble accessing?                            

If your email address fits within our BCE email guidelines, then there is no need to ask your school to change your email. Please try resetting your password again or contact your school for additional assistance.                            

I am having trouble downloading the BCE Connect app from the app store?                            

In order to download the BCE Connect app you will need at least 150MB of storage available and you will also need a strong internet connection.                            

I don't have a phone, can I access the information via an online website?                            

At present, BCE Connect is accessible exclusively through our mobile app. If you prefer to access it via a website, you can use your school's Parent Portal. However, please note that the full experience of the BCE Connect app will not be available through the website.                            

I am a new parent, how can I log in?                            

That is amazing and we can't wait for you to be able to access BCE Connect, however, you won't be gain access right away.                            

If your child's enrolment has been accepted, you'll get access to the BCE Connect/Parent Portal about 30 days before their official start date. This short delay helps us set everything up properly for all families.                            

For example, if your child starts on the first day of Term 1, you'll usually get access around January 11.                             

Once this time has passed you can start setting up your account. We also recommend taking a look at our Getting Started Video for a simple walkthrough.                            

When I logged in nothing loaded, why is this?                            

To speed up loading times we have cached information (stored data) on your phone, however, sometimes this information can be out of date, and you will need the latest information. We suggest that you perform a hard close of the BCE Connect app. This will allow your device to get the latest information.                            

I am not getting notifications from my school in BCE Connect                            

This could be because you have turned off notifications for BCE Connect. To turn notifications on:
1. iPhone: Go to Settings > Notifications > BCE Connect, then turn on Allow Notifications
2. Android: Go to Settings > Notifications > BCE Connect, then turn on Show Notifications

Another possibility is that the school has published the blog post without enabling notifications. In this case, the post will appear on your homepage, but you won’t receive a notification​.                             

I already have a child at a BCE School. Will I lose access over the holidays?                            

No, you won't lose access. If your child is continuing at the school next year, your access will stay active from January 1 to December 31 — even during the school holidays. Please note. During the summer school holidays timetable data will not be available in BCE Connect, and no absences can be logged for the following year until the new timetables are released by schools (late January).                             

My child is leaving the school or is finishing; will I still be able to use BCE Connect?                            

If your child leaves the school during the year, you'll still have access to the BCE Connect app and Parent Portal for 14 days after their last day.                            

If your child finishes on the last day of the school year and won't be returning, you'll still have access until December 31. ​