Adaptive leadership - Navigating change in education

21/03/2025

​​BCE Executive Director Dr Sally Towns ©Brisbane Catholic Education (2024).​

Written by Brisbane Catholic Education Executive Director Dr Sally Towns. Originally published in Australian Council for Education Leaders magazine Australian Education Leader, AEL 47 Issue 1 2025. Republished with permission.

Introduction

Leadership is a complex and multifaceted phenomenon. It influences every aspect of our personal and professional lives, from politics and business to education and culture. Yet, despite its importance and prevalence, leadership remains elusive and hard to define. How can we understand what makes an effective leader, and how can we develop the skills and qualities that are required for effective leadership in different contexts and situations? This article aim to answer these questions by exploring the concept of adaptive leadership, a contemporary approach that emphasises the ability to adjust and respond to changing environments and challenges. What follows is a brief review of the evolution of leadership theory, an examination of the interplay between education and adaptive leadership, and a brief consideration of the behaviours of adaptive leaders. 

Leadership theory

Leadership has evolved significantly over time, from ancient rulers to modern industry leaders. Despite its critical role in societal and organisational success, defining leadership remains contentious, with new theories emerging to address flaws in existing ones. Understanding this evolution is crucial for identifying effective leadership today.

Trait leadership: Initially, leadership was seen as inherent, with leaders possessing unique traits. Known as the “Great Man Theory”, it suggested leaders are born, not made. This view declined by the mid-1990s as research focussed on leadership behaviours and context (Northouse, 2018).

Behaviour leadership: Focused on leaders’ actions rather than traits, this theory emphasised employee involvement and identified styles like authoritarian, democratic, and laissez-faire. Effective leaders were found to be relational and goal oriented. However, it faced criticism for its complexity and lack of integration (Northouse, 2018).

Situational and contingency leadership: Emerging with the information age, this theory highlighted the importance of context, including work nature, employee attributes, and external influences. Models like Fiedler’s, House’s Path-Goal Theory, and Hersey and Blanchard’s Situational Leadership emerged (Northouse, 2018).

Transformational leadership: This approach focuses on disrupting the status quo and inspiring followers to transcend self-interests for organisational betterment. Transformational leaders appeal to values, foster strong relationships, and create visions (Northouse, 2018).

Adaptive leadership: In today’s rapidly evolving world, leaders face unprecedented challenges that require more than traditional management skills. This is true for education leaders. Adaptive leadership, a concept pioneered by Ronald Heifetz (1994), offers a framework for navigating these complexities. This approach emphasises the need for leaders to mobilise people to tackle tough challenges, to understand leadership in terms of an emergent event, and thrive in changing environments.

The essence of adaptive leadership

Adaptive leadership is about guiding organisations through change by addressing adaptive challenges—problems that require new learning, innovation, and changes in values, beliefs, and behaviours. Unlike technical challenges, which can be solved with existing knowledge and procedures, adaptive challenges demand that leaders and their teams develop new ways of thinking and acting (Heifetz, 1994).

Heifetz, along with co-authors Marty Linsky and Alexander Grashow, further elaborated on these ideas in The Practice of Adaptive Leadership (2009). They argue that adaptive leadership involves diagnosing the system, mobilising the system, and enabling the capacity to thrive. This requires leaders to get on the balcony, a metaphor for stepping back to gain perspective on the organisation and its challenges, and to orchestrate conflict, ensuring that the right issues are addressed constructively (Heifetz et al., 2009). 

Key principles of adaptive leadership

1. Get on the balcony: Leaders must step back from the day-to-day operations to see the bigger picture. This helps in identifying patterns and understanding the broader context of the challenges faced (Heifetz & Laurie, 2001).

2. Identify the adaptive challenge: Distinguishing between technical and adaptive challenges is crucial. Technical challenges can be solved with existing know-how, while adaptive challenges require new learning and changes in behaviour (Heifetz, 1994).

3. Regulate distress: Change can be unsettling. Leaders need
to manage the stress that comes with it, ensuring that it is productive and not overwhelming. This involves maintaining a balance between pushing for change and providing support (Heifetz & Laurie, 2001).

4. Give the work back to the people: Adaptive leadership is about empowering others to take responsibility for the work of change. Leaders should create a culture where team members feel ownership and are encouraged to contribute their ideas and solutions (Heifetz et al., 2009).

5. Protect voices of leadership from below: Encouraging input from all levels of the organisation is crucial. Often, the best insights come from those who are closest to the problem. Leaders should create an environment where everyone feels safe to speak up (Heifetz et al., 2009). 

Contemporary perspectives on adaptive leadership

Recent research has built on Heifetz’s work, exploring how adaptive leadership can be applied in various contexts, including education. For instance, researchers have examined how adaptive leadership can help educational leaders navigate the complexities of school reform, technological advancements, and diverse student needs.

Northouse (2018) highlights that adaptive leadership is particularly relevant in educational settings where leaders must address the diverse needs of students and staff. He emphasises the importance of flexibility and the ability to foster a collaborative culture. Uhl-Bien and Arena (2018) introduce the concept of complexity leadership, which aligns closely with adaptive leadership. They argue that in complex environments, leaders must enable adaptive processes by fostering networks of collaboration and innovation. This approach is particularly useful in education, where the ability to adapt to changing policies, technologies, and student demographics is crucial. Glover, Rainwater, Jones, and Friedman (2002) discuss the role of emotional intelligence in adaptive leadership. They suggest that leaders who are emotionally intelligent are better equipped to handle the interpersonal aspects of adaptive challenges, such as managing conflict and building trust.

Adaptive leadership in action

There are two recent accelerators that emphasise the importance of adaptive leadership and these are the COVID-19 pandemic and the emergence of AI. The global pandemic of the early 2020s provided unprecedented opportunities and challenges for education leaders, propelling new ways of thinking about how we do education and wellbeing in schools. Educational leaders had to quickly adapt to remote learning, address the digital divide, and support the well- being of students and staff. Those who applied adaptive leadership principles were able to navigate these challenges more effectively, demonstrating resilience and innovation. 

More recently, a new event horizon has emerged, generative artificial intelligence (AI), creating new challenges, dilemmas, tensions and opportunities well beyond the reach of the hierarchical structures of educational organisations. Adaptive leaders must be comfortable working in ambiguity, and they need to be comfortable with change. In an adaptive leadership article, Novais (2023) notes that adaptive leaders “can’t control all factors, which allows creativity to flourish in them and their team” (para 11). He goes on further to claim, “This type of leader is not a stubborn defender of the status quo; rather they are open to improving business processes and changing their leadership style when necessary” (para 11)

To be able to “get on the balcony” leaders must understand the context in which they are currently leading. Leadership is highly contextualised and as the context changes, so too must the leadership approach. Leaders are required to possess and develop, what Salicru (2017, p. 15) describes as “contextual intelligence.” Contextual intelligence requires leaders to fully comprehend the context in which they operate to successfully navigate complexity and respond to changes as required.

In today’s rapidly evolving educational landscape, schools must operate as part of a complex ecosystem composed of various stakeholders, services, and other organizations. Effective educational leadership requires a forward-thinking approach, one that continually strategizes and forges connections to enhance student outcomes. This notion is captured in Brisbane Catholic Education’s contemporary organisational ecosystem model (Towns, 2024a). (See Figure 1) 

Figure 1: Current Conceptual Brisbane Catholic Education Organisation Ecosystem 
BCE organisational ecosystem.jpg
Executive Director's Address by S. Towns, 2024a, Leadership Forum Presentation, Brisbane Catholic Education Forum, Brisbane, Queensland. 

Furthermore, educational leaders can cultivate contextual intelligence by thoroughly understanding the strategic environment in which their school or system operates. This comprehension is crucial for adaptive leadership, which emphasises the ability to respond to changing circumstances with agility and foresight (Heifetz et al., 2009). An example of a served strategic arena for a Brisbane Catholic Education school illustrates this concept. This model, Figure 2, although generic, can be tailored to fit the specific context of an individual school (Towns, 2024b).

By developing contextual intelligence, adaptive leaders are better equipped to navigate the complexities of modern education. They can foster networks of collaboration and innovation, essential for addressing the diverse needs of students and staff (Uhl-Bien & Arena, 2018). This proactive and reflective approach ensures that leaders not only react to present challenges but also prepare their institutions for future uncertainties.

Leadership behaviours required by adaptive educational leaders

In the ever-evolving landscape of education, the role of leadership is more critical than ever. As schools navigate the complexities of a global pandemic and the advent of AI, the demand for adaptive leadership has surged. This section delves into the essential behaviours that define adaptive educational leaders, offering insights into how they can effectively guide their institutions through periods of profound change and uncertainty. By embodying curiosity, balance, optimism, ethics, and collaboration, these leaders are not only equipped to face current challenges but are also prepared to shape the future of education. 

Curious

Leading a Faith-Based Education System: An Adaptive Leadership Approach (p. 312) by S. Towns, 2024b, Unpublished Doctoral Dissertation.

Adaptive leaders must be curious and constantly seek to understand the evolving landscape of education. The phrase “keep your eye on the horizon” is often cited, but today’s leaders must have one eye beyond the horizon. Schools are dynamic social systems, and effective leaders need to be attuned to emerging trends and innovations, such as the integration of artificial intelligence in education. Being proactive in exploring these possibilities can significantly enhance educational outcomes (Heifetz & Linsky, 2009).

Active and reflective

Heifetz and Linsky’s (2009) concept of “moving from the dance floor to the balcony” underscores the necessity for leaders to balance operational and strategic roles. In practice, this means creating a culture of reflection and generative work within schools. By prioritising these activities, leaders can build the capability and structures required to respond to future changes (Govindarajan, 2016). This approach ensures that leaders are not only reactive
but also prepared to orchestrate action in a rapidly changing environment.

Optimistic

Adaptive leaders play a crucial role in fostering a resilient and forward-thinking organisation. Their ability to navigate uncertainty with optimism is both inspiring and motivational. This positive outlook encourages innovation and drives teams towards collective goals. Leaders who maintain a hopeful perspective create an environment where possibilities flourish, allowing their teams to embrace change and pursue success with determination (Birkinshaw, 2019). 

Figure 2: Brisbane Catholic Education Served Strategic Arena
Served strategic arena.jpg
Leading a Faith-Based Education System: An Adaptive Leadership Approach (p. 312) by S. Towns, 2024b, Unpublished Doctoral Dissertation. 

Ethical and moral

The ethical compass of adaptive leaders is paramount. Leaders must prioritise integrity and trust, ensuring their decisions and actions align with core values. Achieving goals is important, but how these goals are accomplished and their impact on stakeholders is even more critical. Leaders who embody ethical and moral clarity foster a culture of transparency and accountability, encouraging team members to act with integrity (Fuller & Kim, 2022).

Harnessing collective wisdom and intelligence

Adaptive leaders excel in harnessing the collective wisdom and intelligence of their organisations. Recognising the value of collaboration and trust-building, they foster a shared vision and confront challenging truths. By leveraging diverse perspectives, adaptive leaders make more informed decisions and navigate complex challenges effectively. This inclusive approach strengthens the organisation’s intellectual and social capital, fostering unity and purpose (Fuller & Kim, 2022).

Courage

Courage is a defining trait of adaptive leaders. They are willing to take calculated risks and make tough decisions, including terminating initiatives that are not yielding results. This boldness is essential for cultivating a culture of innovation and adaptability, where learning from failures is as valued as celebrating successes. Courageous leaders are committed to continuous improvement and are adept at pivoting strategies to align with the organisation’s long-term vision (Govindarajan, 2016).

Conclusion

Adaptive leadership offers a powerful framework for educational leaders facing the complexities of today’s world. By embracing the principles of adaptive leadership, leaders can mobilise their communities to tackle tough challenges, foster innovation, and create environments where everyone can thrive. As Heifetz and his contemporaries have shown, the key to successful leadership lies not in providing all the answers but in empowering others to find solutions together. 

References

Birkinshaw, J. (2019, August 8). Ecosystem businesses are changing the rules of strategy. Harvard Business Review. https://hbr. org/2019/08/ecosystem-businesses-are-changing-the-rules-of- structure

Fuller, B., & Kim, H. (2022, September). Systems thinking to transform schools: Identifying levers that lift educational quality. Center for Universal Education.

Govindarajan, V. (2016). Adaptive leadership 101. Leader to Leader, (81), 42–46.

Glover, J., Rainwater, K., Jones, G., & Friedman, H. (2002). Adaptive leadership: Emotional intelligence in action. Journal of Leadership Studies, 8(4), 23-35.

Heifetz, R. A. (1994). Leadership without easy answers. Harvard University Press.

Heifetz, R. A., & Laurie, D. L. (2001). The work of leadership. Harvard Business Review, 79(11), 131-141.

Heifetz, R. A., Linsky, M., & Grashow, A. (2009). The practice of adaptive leadership: Tools and tactics for changing your organization and the world. Harvard Business Press. 

Northouse, P. G. (2018). Leadership: Theory and practice (8th ed.). Sage Publications.

Novais, F. (2023, September 26). Adaptive leaders: The evolution
of leadership. Forbes. https://www.forbes.com/councils/ forbescoachescouncil/2023/09/26/adaptive-leaders-the-evolution-of- leadership/

Salicru, S. (2017). Leadership results: How to create adaptive leaders and high­performing organisations for an uncertain world. Wiley. ProQuest Ebook Central.

Towns, S. (2024a, March 1). Executive director’s address [Leadership Forum presentation]. Brisbane Catholic Education Leadership Forum, Brisbane, Queensland.

Towns, S. (2024b). Leading a faith­based education system: An adaptive leadership approach [Unpublished doctoral dissertation]. Torrens University.

Uhl-Bien, M., & Arena, M. (2018). Complexity leadership: Enabling people and organizations for adaptability. Organizational Dynamics, 47(1), 37-44. 

“By developing contextual intelligence, adaptive leaders are better equipped to navigate the complexities of modern education.” ​
Dr Sally Towns Biography.jpg


























 






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